Support
CDS Security offers a range of support agreements that can be tailored to specific needs.
From a phone call or email through to onsite work orders or site meetings, all support items are given a ticket number and logged, tracked and audited to ensure timely issue resolution. Summary emails can be sent to clients to keep them informed of the process.
Support is provided by staff members who have in depth system knowledge and are subject matter experts. CDS Security works closely with our suppliers and has escalation paths available to provide answers.
Remote site support can be provided subject to installed external connections such as phone lines, IPSEC VPN gateways and VLans etc. CDS Security ensures staff and contractors are located in regions to guarantee contracted response times are met.
Support Credits
We have a system of support credits where, as part of a project, a bank of support hours can be redeemed for on-site support and training or phone support etc. Supplementary credits can be purchased to continue service levels.
Support agreements can be either stand alone or combined as part of an installation project, giving clients the advantage of valuable discounts and ongoing service.
WE PROVIDE THE FOLLOWING SUPPORT STRATEGIES:
- Full Comprehensive Support
- Preventative Maintenance
- Ad Hoc Maintenance
- Rapid Response
- IT Support