Support

CDS Security offers a range of support agreements that can be tailored to specific needs.From a phone call or email through to onsite work orders or site meetings, all support items are logged, tracked to ensure timely resolutions.

Support is provided by staff members who have in depth system knowledge and are subject matter experts. CDS Security works closely with our suppliers and are able available to provide clarification on technical questions.

Remote site support can be provided subject to installed external connections. CDS Security ensures staff and contractors are located in regions to be able to respond in a timely manner.

Support agreements are client specific, giving clients the advantage of valuable discounts and ongoing service.

WE PROVIDE THE FOLLOWING SUPPORT STRATEGIES:

  • Full Comprehensive Support
  • Preventative Maintenance
  • Scheduled Maintenance
  • System Servicing
  • Rapid Response
  • IT Support

 

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